Your appointment is very important to us. Time allocated for an appointment is reserved just for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment to cancel.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to book any appointment. All credit cards stored on an encrypted server our mutual protection. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 HOURS prior with phone call to the salon to cancel your appointment will receive NO CHARGES.
- Notification given less than 12 hours prior to appointment will result in a flat rate charge of $15.
- MISSING YOUR APPOINTMENT OR NOT CALLING THE SALON TO CANCEL WILL RESULT IN 50% CHARGE OF THE RESERVED SERVICE AMOUNT!
- NO CANCELLATIONS CAN NOT BE DONE BY EMAIL
- Mondays & Tuesday appointments must be booked at least 48 hours in advance. These days are more focused on Hair Extensions and Color Corrections
- Sunday appointments available by appointment only! (Only services exceeding $150+) Contact Maria at Maria@koukla.com
– Membership blowouts are non-transferable and can only be used by the member.