CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to book any appointment. All credit cards are stored on an encrypted server for our mutual protection. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given less than 12 hours prior to appointment will result in a flat rate charge of $15.
- Missing your appointment will result in a 50% charge of the reserved service amount.
- If you are not able to keep your scheduled appointment time at Our Media, PA location and do not give us 24-hour notice for RE-SCHEDULING you will be charged a $25 missed appointment fee by your Stylist. (This is appointment only)
RETURNS/EXCHANGES
All service sales and gift card sales are final.
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. Refunds will be issues in Koukla Credit only. Koukla Credit may be used for any other product or service in the salon.
HALOCOUTURE EXTENSIONS POLICY
Due to Human Hair industry standards, the HALO® Extension is a Final Sale product with no refunds or returns.
MEMBERSHIP INFO
- Membership blowouts are non-transferable and can only be used by the member.
- No cash refunds or gifts cards will be issued for unused services.
- Memberships expire 30 days from first use.
- Membership blowouts do not roll over to the next month.
REFER A FRIEND
We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and says you referred them, we will credit your salon account for $10 that you can use on your next retail purchase.
FAQ
How early should I arrive for my service?
We ask all clients to arrive 15 minutes before their scheduled appointment.
How do I get to your Salon?
We are located at 602 Old Lancaster Rd in Bryn Mawr. It is on the corner of Old Lancaster Rd and Lancaster Ave, right across the street from the rite aid and the new CHOP.
Where can I park?
There is metered street parking on Lancaster Avenue. On Saturdays you can park In the Mechanics parking lot right across from us.
What is your salons cancellation/no show policy?
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to book any appointment. All credit cards are stored on an encrypted server for our mutual protection. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
- Notification given at least 24 hours prior to your appointment will receive no charges.
- Notification given less than 12 hours prior to appointment will result in a flat rate charge of $15.
- Missing your appointment will result in a 50% charge of the reserved service amount.
What if I need to RE-SCHEDULE my appointment in Media, PA?
If you are not able to keep your scheduled appointment time at Our Media, PA location and do not give us 24-hour notice for RE-SCHEDULING you will be charged a $25 missed appointment fee by your Stylist. (This is appointment only location and stylist drive from far away and the system does not update right away)
What if I am not happy with my service?All our services are 100% Guaranteed. In the event you are not happy with our service, please contact us within 3 days of your service. We will schedule an appointment, at no cost to you, to correct any problems that you had with your original service. We request that, whenever possible, your original service provider be allowed to perform your corrective service. We regret that, in general, we are not able to offer refunds for services rendered. Please note that all re-do services must be scheduled and approved by our General Manager, and must be scheduled no later than 7 days from the date of the original service. You may reach the manager by email at vicki@koukla.com.
What is your product refund/exchange policy?Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 14 days of purchase. Refunds will be issues in Koukla Credit only. Koukla Credit may be used for any other product or service in the salon. All service sales and gift card sales are final.
Service Redo
All our services are 100% Guaranteed. In the event you are not happy with our service, please contact us within 3 days of your service. We will schedule an appointment, at no cost to you, to correct any problems that you had with your original service. We request that, whenever possible, your original service provider be allowed to perform your corrective service. We regret that, in general, we are not able to offer refunds for services rendered. Please note that all re-do services must be scheduled and approved by our General Manager, and must be scheduled no later than 7 days from the date of the original service. You may reach the manager by email at Michelle.geraghty@koula.com.
What is your return policy on HALOCOUTURE Extensions?
Due to Human Hair industry standards, the HALO® Extension is a Final Sale product with no refunds or returns.
What is the refund policy on other type of hair extensions?
All hair extensions are non refundable
